Refund Policy

1. Introduction

At TukTukGasia, we strive to provide exceptional tour experiences. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

By booking a tour with us, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Cancellation by Customer

If you need to cancel your booking, the following refund policy applies:

2.1 How to Cancel

To cancel your booking and request a refund, please:

1. Contact us via email at support@tuktukgasia.com or call us at +1 (555) 123-4567
2. Provide your booking reference number
3. State the reason for cancellation

2.2 Processing Time

Refunds will be processed within 7-10 business days from the date of cancellation approval. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

3. Cancellation by TukTukGasia

In the rare event that we need to cancel a tour, you will be entitled to:

• A full 100% refund of the amount paid, or
• The option to reschedule your tour to another available date

We reserve the right to cancel tours due to circumstances including but not limited to:

• Insufficient bookings
• Unforeseen operational issues
• Safety concerns

In such cases, we will notify you as soon as possible via email or phone using the contact information provided during booking.

4. Weather & Unforeseen Circumstances

Tours operate in various weather conditions, and refunds are not typically provided for weather-related cancellations unless:

• We determine that conditions are unsafe to operate
• Local authorities issue weather warnings or advisories

In cases where we cancel due to weather:

• You will receive a full refund, or
• You may reschedule your tour (subject to availability)

We recommend checking weather forecasts before your tour and dressing appropriately for conditions.

5. No-Show Policy

If you fail to arrive at the designated meeting point at the scheduled time:

• You will be considered a "no-show"
• No refund will be provided
• We will attempt to contact you using the provided phone number

If you are running late, please contact us immediately. Depending on circumstances, we may be able to:

• Adjust the tour itinerary
• Reschedule your tour (subject to availability and potential fees)

6. Refund Process

6.1 Request Submission

To request a refund, please contact our customer service team with:

• Your full name
• Booking reference number
• Tour date and time
• Reason for refund request

6.2 Refund Methods

Refunds will be issued using the original payment method whenever possible:

• Credit/Debit Cards: Refunds will be processed back to the original card (5-10 business days)
• PayPal: Refunds will be issued to your PayPal account (3-5 business days)
• Bank Transfer: Refunds may take 7-14 business days to process

6.3 Partial Refunds

In some cases, partial refunds may be issued for:

• Early tour termination at customer's request
• Significant service issues during the tour
• Partial participation in a multi-day tour package

Partial refunds are evaluated on a case-by-case basis at our discretion.

7. Exceptions

Some products and services may have different refund policies:

7.1 Special Event Tours

Tours during special events or holidays may have stricter cancellation policies, which will be clearly stated during the booking process.

7.2 Gift Cards & Vouchers

Gift cards and promotional vouchers are non-refundable unless required by law.

7.3 Third-Party Bookings

If you booked through a third-party website or travel agent, their refund policy may apply. Please contact them directly for refund requests.